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Frequently asked questions

Find answers to common questions about our products and services

What is your return policy?

We offer a 7-day return policy on all unused items in their original packaging.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping is available for 2-3 day delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

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Unscent

167-169 Great Portland Street

W1W 5PF London, UK

Email: info@unscent.co.uk , Mobile: 07916344475